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How 088live Handles Your Personal Information

Your account data — from registration details to payment activity through DANA, OVO, and GoPay — stays within a defined scope we control and protect.

Account data protectionDANA, OVO, GoPay payment privacyYour right to access and update dataCookie and session transparencyIndonesia-region data handling
088live How 088live Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

We apply multiple layers of protection to the data connected to your 088live account — from the moment you register through every deposit and withdrawal you make. The practices below reflect how we handle privacy in a concrete, operational way, not just in principle.

Encrypted Data Storage

Account credentials and payment records — including your linked DANA and GoPay wallet references — are stored using SSL encryption. Raw wallet credentials are never written to our servers.

Cookie and Session Control

We use session cookies to keep your account active while you browse. Persistent cookies help us remember preferences. You can clear or block cookies through your browser settings at any time without losing account access.

Data Retention Policy

We retain your account data for the duration of your active account and for a defined period after closure, as required by applicable regulations. You can ask us to clarify the exact retention window for your region.

Your Right to Correct or Access Data

You can request a copy of the personal data we hold, ask us to correct any inaccurate details, or submit a deletion request — availability of each right depends on local law and eligible regions in Indonesia.

REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

Have a question about your data, want to update your account details, or need to request a record of what we hold? Our support team handles privacy requests directly — reach us through the channels below. We aim to respond to data-related queries with clear, specific answers, not automated replies.

Team online

Live Chat Support

Open the live chat window from your account dashboard to raise a privacy request. Our team can pull up your data scope and walk you through your options in real time.

Email Privacy Request

Send a detailed request to our support email for data access, correction or deletion queries. Include your registered account name so we can locate your records quickly.

Account Help Centre

The Help Centre inside your account covers common data questions — how long we retain records, how to update your DANA or OVO wallet details, and how session logs are stored.

Answers to Common Privacy Questions

These are the questions we hear most about how 088live handles your personal information. Each answer is specific to how our platform and payment systems actually work — not generic boilerplate.

We collect your name, contact details, and device information at registration. Once you link a payment method, transaction records for DANA, OVO or GoPay are also stored to process your deposits and withdrawals correctly.

We share data only with payment processors needed to complete transactions — for example, the platforms behind DANA and GoPay. We do not sell your personal data to advertisers or unrelated third parties.

Send a data access request through our support email or live chat. Include your registered account details so we can locate your records. We'll respond with a clear breakdown of what we hold.

Yes, you can submit a deletion request. We'll process it in line with local law and applicable regulations. Some data may need to be retained for a defined period after account closure regardless of the request.

Wallet references are stored with SSL encryption. We never store full wallet PINs or passwords. Payment data is accessed only to process and verify your transactions, then secured under our standard retention policy.

Session cookies keep you logged in while you browse. Persistent cookies remember your preferences across visits. You can manage or clear cookies through your browser settings; doing so won't lock you out of your account.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.