Reference

Understand the Terms Before You Start

The legal framework behind 088live sets out your rights, our obligations, and how your account operates — from how we handle your data to which activities are available where local law permits. Reading this before you open an account means no surprises later.

Account eligibility by regionData handling and cookie useJurisdiction-dependent accessDANA, OVO, GoPay wallet termsContact path for policy queries
088live Understand the Terms Before You Start
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

Our legal obligations around data, cookies, account security and record retention are not abstract — they shape how your account behaves every time you log in, top up via GoPay, or request a withdrawal. Here is what we actually do in each area.

Data Handling

We collect only the account and transaction data needed to verify your identity and process your wallet activity through DANA, OVO, or GoPay. No data is sold or passed to unrelated third parties.

Cookie Use

Cookies on 088live track session state and account preferences — not browsing history outside the platform. You can review and adjust cookie settings from your browser or the account preferences page.

Account Security

Login sessions use OTP verification tied to your registered mobile number. If our system detects an unusual login attempt, the account is flagged and you receive an immediate notification to your contact detail on file.

Record Retention

Transaction records — including every DANA top-up, OVO transfer, and withdrawal request — are retained for the period required under applicable law. You can request a copy of your own account history through the support team.

POLICY CONTACT PATHS

Reach Us About Any Legal Query

If something in our legal terms is unclear — or if you want to raise a policy concern about your account, your wallet data, or how we process your information — these are the direct channels to use. We route legal and policy queries to a dedicated team, separate from general account support, so responses are specific and actionable.

Team online

Live Chat

Open live chat from your account dashboard to raise a policy question in real time. Responses address the specific clause or account condition you flag, not a generic reply.

Email Support

Email us with your account ID and the policy section in question. We respond with the exact clause that applies and, where needed, a step to resolve it on your account.

Help Centre

The help centre carries indexed entries for terms, account conditions, wallet policy and data rights. Search by keyword to find the relevant policy section without waiting for a reply.

Answers to Common Policy Questions

These are the questions we actually receive about legal terms, account conditions, data rights and access eligibility. Each answer points to the specific process rather than a general description.

Access depends on local law and is available only in eligible regions. You confirm your eligibility when you create an account; we monitor this on an ongoing basis in line with our terms.

We store your registration details and transaction history — including wallet activity through DANA, OVO, and GoPay — only for as long as required by applicable law or operational necessity. No data is shared without a lawful basis.

Contact support via live chat or email with your account ID and a written request. We will confirm which records are held and provide a copy within the period specified under applicable data law.

You can request deletion of personal data not required for legal or regulatory record-keeping. Submit the request through our email support channel; the team will confirm what can be removed and the timeline.

Wallet transactions are processed under the payment terms accepted at registration. If a GoPay or OVO transfer is delayed or held for verification, the relevant clause is in the payments section — contact support for the specific step.

We post a notice on this page when terms are revised. Continuing to use your account after the revision date counts as acceptance. You can also ask support to flag the changed sections directly.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.